“Employee Engagement Summit 2017”: make sure your first contact with a customer is not your last
- OOO LMC Operations
- 俄罗斯莫斯科索科利尼基会展中心, 展馆 7a
- 从 09:00 至 18:00
A customer-focused company – what are the ways to unite your employees around the idea of the customer service. How to make sure each and every one of them becomes an ambassador of the CEM strategy and understands their role in its implementation? Inspire, value, develop and foster. Break the formal habits of employees from the attitude “not in my job description… not my responsibility… etc.” and make sure your team is customer-focused.